SugarUK offers unlimited UK-based technical and end user support to users of SugarCRM regardless of edition, version, or number of users*.

With our highly skilled team of support engineers based in our Ipswich office, you can be sure that whether it is first thing on a Monday morning, or last thing on a Friday afternoon, support will never be more than a phone call or email away.

Part of the package

Our hosted solutions include this high level of support as standard at no additional cost and we are more than happy to quote for providing technical and/or end user support to companies or individuals running SugarCRM on their own servers.

Expert Knowledge

Because SugarCRM is all we do, our knowledge of the system is second to none giving us the edge over other companies offering SugarCRM as a secondary product or service.

Automated ticket system

Our support desk offers a fully automated case logging system (powered, needless to say, by SugarCRM), meaning that even if our offices are closed when you log your issue, it will be in our system ready to pick up as soon as we open our doors the next day. Not only that, but you will also receive a record of when you logged the case, as well as the case number, to ensure that we know exactly which issue we are talking to you about.

Convenient opening hours

If you have bought your SugarCRM licences directly from SugarCRM.com, you automatically receive technical support from SugarCRM Inc in California. However, due to time differences, they may not be on hand when you need them. In these cases we can still offer you technical and end user support. Simply call our sales team to discuss your requirements and we will provide a costing proposal for the support, whether it be for a single case or an ongoing contract.

* subject to relevant support contract.